Protecting What
Matters Most
James Hardie
Connected TV + Online Video + Streaming Audio + Native + Display

The Challenge
Despite being the very first thing people see when they approach a home, most consumers do not think about home siding, much less brands of siding or the benefits provided by certain siding substrates. And with only 1-2%* of households actively considering or even engaging in a major exterior renovation, how do you find the right consumers? Once discovered, how can you educate and convince consumers that choosing premium-priced fiber-cement siding can make a real difference in home’s comfort, durability and curb appeal?
*Based on 80MM owner-occupied households in the United States, and an estimated 1MM re-side projects per year (Hanley Wood)
The Opportunity
Siding manufacturers were primarily focused on function, communicating features and aesthetics by using images of beautiful homes, tight shots of siding, and exterior elements, lacking any context and emotional meaning. And yet, the home is incredibly emotional. It’s a sanctuary. It holds the items, people, moments and memories that give life meaning. So, while the category was focused on durability, it lacked any connection to the emotional center of the home: the inside. And siding is the essential protector. BVK saw an opportunity to create a link between the importance of selecting the right exterior siding and the emotional connection consumers have with their home.
The Solution
Mastering Media Strategy & Analytics to Reside the Landscape
So, what did we do? Creatively, we developed a strategic and creative platform that focused on protecting what matters most. James Hardie fiber cement siding is ultra-tough, instilling confidence that one’s home, and what matters on the inside, will be protected.
From this arose a media plan that was all about increasing awareness and generating demand for James Hardie in targeted markets. Connected TV, online video, streaming audio, native and display were all purchased programmatically and accompanied by contextual channels such as site direct. Not only did the existing plan continue to evolve month over month, as additional funds were added we were able to evaluate the potential within a market and quickly allocate funds accordingly. Call it optimization at its finest.






The Results
Using sales leads, jobs sold and customer satisfaction as metrics, 2019 was one of James Hardie’s best years on record:
- Marketing and sales goals were exceeded, including substantial gains in YOY site visits and quotes.
- Lead quality improved significantly, creating new demand for James Hardie sales leads.
- As a team we now know how to confidently drive
budget allocations within key markets and are starting to forecast anticipated results
+4 %
FY 2020 global sales
+17 %
profit YOY