Choosing Courage

TV + Radio + Print + Social Media + Microsite

The Challenge

Despite being ranked among the top 20 cancer facilities in the US, Moffitt was losing market share to local, less capable cancer hospitals. People were widely aware of Moffitt, but felt it was too specialized for more common cancers.



The Insight

Moffitt needed to overcome the prevailing perceptions that it was coldly clinical, lacked humanity, and a last resort for only the most extreme cases. BVK saw an opportunity to use an emotional appeal supported by factual proof to create connection and differentiation. Our goal was to help consumers get to know the total Moffitt experience.

The Results

The Courage campaign made an astounding impact.

+15 %

total volume & revenue growth in the first six months

+25 %

new patient calls

+18 %

self-referrals

+23 %

patient online registration

+3.1 %

video calls

+271 %

social engagements